At Chagrow Exports, we aim to provide you with the highest quality spices and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refunds
- To be eligible for a refund, you must notify us of your intent to return the product within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 7 business days.
Shipping Costs
- Shipping costs are non-refundable unless the return is due to an error on our part or if the product is defective.
- You will be responsible for paying the shipping costs for returning your item.
Exchanges
- If you would like to exchange an item for a different product, please contact us to arrange the exchange.
- Depending on the circumstances, additional charges may apply for the new item, and you may be responsible for shipping costs.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos of the damaged item.
- We will gladly replace the item or issue a refund, including any applicable shipping costs.
Non-Refundable Items
- Certain items are non-refundable, including gift cards and perishable goods such as spices.
- Sale items are also non-refundable unless they are defective or damaged upon receipt.
Contact Us
- If you have any questions or concerns regarding our refund policy, please contact us at info@chagrowexports.com and we will be happy to assist you.
By making a purchase from Chagrow Exports, you agree to abide by the terms of this refund policy.
